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Service Delivery Lead

  • Job type: consultant
  • Location: Sydney, Australia
  • Closing Date: 31/01/2024

About Us: 

​We are an engineering consultancy bridging Quality Engineering, Cloud Platforms and Developer Experience. 

​Our values challenge us to do the best we can for ClearRoute, our customers and most importantly our team.  We want to create a collaborative team to help build ClearRoute. This is an opportunity for you to build a consultancy from the ground up, use your voice to drive change and help transform organisations and problem domains. 


​Employment Type:  Full time and permanent 

Role : 

​We are looking for an experienced Service Delivery Lead to join our team. The ideal candidate will have previous experience in delivering complex agile projects within large, regulated environments. The Delivery Lead will be responsible for ensuring the successful delivery of the engagements to our customers. This role involves managing engineering teams, maintaining high quality, and meeting client expectations. The Delivery Lead will be responsible for overseeing all engagement operations in large and complex digital transformational projects within highly regulated clients to ensure that services are delivered efficiently, effectively, and in accordance with agile sprint milestones. This role requires a combination of leadership, operational management, and client relationship management.  


  • ​Oversee the day-to-day service delivery operations, ensuring that services are provided on time and meet quality standards. Onboard ClearRoute staff and manage their requirements to deliver to the engagement objectives. 
  • ​Ensure compliance to ClearRoute Operating Policies and always ensure commercial governance of the engagement 
  • Ensure Compliance to Customer standards and Policies 
  • ​Monitor and manage delivery performance against established SLAs and KPIs. 
  • ​Lead, coach, and develop ClearRoute team members 
  • ​Foster a collaborative and high-performance work environment. 
  • ​Build and maintain strong relationships with clients, understanding their needs and expectations. 
  • Communicate engagement progress, risks and issues with customer stakeholders 
  • ​Act as the primary point of contact for client inquiries, escalations, and service-related issues. 
  • ​Develop and implement processes and standards to ensure the quality and consistency of engagement delivery. 
  • ​Conduct regular quality assessments and audits to identify areas for improvement. 
  • ​Identify opportunities for service enhancement and efficiency improvements.
  • Measure delivery to milestones and Implement changes and continuous improvement initiatives to optimise service delivery. 
  • ​Allocate and manage resources 
  • ​Monitor resource utilisation and capacity to optimise engagement 
  • ​Establish performance metrics and reporting mechanisms to track and report  
  • ​Provide regular reports to senior management and clients with insights and recommendations. 
  • Develop and implement risk mitigation strategies and contingency plans. 
  • ​Manage the budget and financial aspects of the engagement delivery. 
  • ​Monitor and control costs, ensuring financial sustainability. 


  • ​Self starter with excellent organisation skills and communication skills. 
  • ​Thorough understanding of Software Delivery Lifecyle 
  • ​Good Knowledge of Engineering tools and Route to Live of software products 
  • ​Great understanding of Project Financial management 
  • ​Deep experience of working within Agile Deliveries.  

What Next? 

​ClearRoute is committed to creating an inclusive working environment where people can be themselves at work. We celebrate individuality and our differences. We understand that some differences may mean that you require changes made to the interview process. We are happy to cater to your needs to make the interview accessible, please let us know by emailing us at join@clearroute.co.uk

​If you see yourself taking on this exciting new opportunity, just click the ‘Apply Now’ button and submit your CV. 

Apply now

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